Consumer Protection:

Question:What consumer protection laws in Ontario can help me if a seller refuses to honour a warranty or delivers an unfair deal?

Answer:If a seller won’t honour a warranty or the deal feels unfair, you may have options under Ontario’s consumer protection framework, including the Consumer Protection Act, 2002, S.O. 2002, c. 30, Sch. A, plus other related laws like the Sale of Goods Act, R.S.O. 1990, c. S.1 and the Competition Act, R.S.C. 1985, c. C-34, and you can also rely on common-law implied warranties about proper quality and intended use depending on the facts.   To discuss your situation and next steps, contact Benchmark Legal Offices in Ontario (lawyer & paralegal office serving Grimsby, Oakville, and nearby communities) at (289) 389-8840.

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In the world of commerce, and in particular matters of consumer transactions, the individual person as a purchasing consumer is often at significant disadvantage in business dealings, especially when such business dealings involve large corporations.  To help balance the playing field, so to help ensure that individual consumers receive fairness during business dealings, consumer protection laws were put into place.

Note: For immediate help, please contact Benchmark Legal Offices by phone at: (289) 389-8840 to retain services or to discuss any specific questions that you may have.

Without the protection of consumer protection statutes, consumers would be subjected to the common law and the age old adage of buyer beware or caveat emptor as such is known in Latin) and often referred to within historical legal precedents.

The Law

The law contains many statutes that contain provisions providing protection to consumers including, among various others:

• The Consumer Protection Act, 2002, S.O. 2002, Chapter 30, Schedule A;
• The Competition Act, R.S.C. 1985, c. C-34; and
• The Sale of Goods Act, R.S.O. 1990, c. S.1.

In addition to the statute laws as above, and despite buyer beware principles, the common law as ruled by judges also contains protections for consumers such as implied warranties requiring that sellers to supply products appropriate for the intended purpose or for the performance of good work.

Common Issues Include: